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Technical Applications Analyst

PatientKeeper - Waltham, Massachusetts

Job Code: 26665-13664



PatientKeeper – a leading provider of healthcare applications for physicians – is now part of HCA, the largest provider of healthcare services in the U.S.   We are expert in connecting healthcare information systems across hospitals and physician practices to create a single software work environment for physicians.  Our team develops and maintains a unique suite of applications that physicians use to take care of their patients.  What’s so unique?  In an industry where EMRs are viewed by many physicians as barrier to care, physicians love their PatientKeeper.

We are seeking a Technical Applications Analyst to join our Services Team to provide dedicated support to PatientKeeper’s largest client/parent company.  

In this role, you will not only be working with leading edge technologies but you will be directly impacting the quality of care for hundreds of thousands of patients everyday across the US.  As a leading provider of healthcare applications for physicians, we work with hospitals, health systems, and medical group practices to automate physician workflow and improve the physician experience with technology.


The Technical Applications Analyst will provide dedicated support to PatientKeeper’s largest client/parent company to troubleshoot and resolve technical and usage issues on the handheld, web interface, and server levels.  A combination of exceptional technical aptitude, analytical skills, customer service orientation, and communications skills are crucial for success in this position.  You will play a critical role in ensuring the quality and reliability of PatientKeeper’s Advanced Clinicals application at this strategic account.  The ideal candidate will have previously supported large projects with high visibility.  


  • Work with PatientKeeper’s largest enterprise client/parent company to tune newly deployed applications
  • Provide remote support of PatientKeeper applications via phone, email, and web in a team setting
  • Gather and analyze data in order to isolate and resolve application level issues
  • Manage client expectations around application functionality
  • Contribute to the development of serviceability tools
  • Provide application functionality and usage training to client
  • Collaborate with Product Management, Cross Function IT Groups, QA, and Development teams on product issues resolution
  • Work as Project Manager for large operations projects
  • Track and manage issues for operations and implementation projects
  • Participate as active member of ongoing implementation and maintenance projects
  • Some responsibility for off hours support during significant events
  • Some travel may be required, up to 20%

Required Education and Experience:

  • Bachelors degree is required (CS, EE, IS, preferred)
  • A minimum of 3-5 years related professional experience
  • Hands-on experience with Clinicals applications

Required Skills:

  • Able to manage multiple tasks with competing priorities
  • Comfortable balancing project work with interrupt-driven responsibilities
  • Demonstrated ability to maintain a professional demeanor in urgent support and mission critical client situations
  • Strong analytical thinker with excellent problem-solving ability; eager teacher and learner
  • Ability and willingness to coach junior team members
  • Excellent communication skills with capacity to create and deliver formal presentations and interpret technical situations for lay audiences
  • Strong organizational skills used to manage large projects and issues tracking
  • Experience with HL7 interfaces associated with business oriented software
  • Working knowledge of relational databases and SQL

Preferred Skills:

  • Exposure to Meditech or other HIS’ a plus
  • Experience with Java or other object-oriented programming languages
  • Experience with web development technologies (Apache Tomcat/JSP/PHP/HTML/XML/JavaScript)

For more information about us, please visit

Job Location:  Waltham, Massachusetts, United States

Position Type:  Full-Time/Regular

Last Edited: 12/05/2018


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Hospital Corporation of America

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